977bt Privacy
Policy

1 Information We Collect

977bt collects personal data from players in the course of providing its online casino and sports betting services. The categories of personal data we collect are described below. We collect only the minimum data necessary for the purposes set out in this Privacy Policy.

a) Registration & Identity Data

When you create a 977bt account, we collect the information you provide during the registration process, which may include your full name, date of birth, residential address, email address, and mobile phone number. This data is required to open and maintain your account and to verify your identity in accordance with our Know Your Customer (KYC) obligations.

b) Financial & Transaction Data

We collect details of all financial transactions you carry out via your 977bt account, including deposit amounts, withdrawal requests, payment method identifiers (such as your bKash, Nagad, or Rocket mobile number), and transaction timestamps. We do not store full payment card numbers on our servers.

c) Gaming & Betting Activity Data

We maintain a record of your gaming and betting activity on 977bt, including games played, bets placed, stakes, odds accepted, results, and winnings. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

d) Technical & Device Data

When you access 977bt, we automatically collect certain technical data about your device and connection, including your IP address, browser type and version, operating system, device identifiers, time zone, and the pages you visit on our platform. This data helps us secure the platform and improve your experience.

e) Communications Data

If you contact 977bt's customer support team via live chat or email, we retain records of those communications for quality assurance, training, and dispute resolution purposes.

2 How We Use Your Data

977bt uses the personal data we collect for the following specific purposes:

• Account management: To create, maintain, and administer your 977bt account, including verifying your identity and age, managing your account settings, and communicating important account-related information.
• Service delivery: To provide access to our online casino games, sports betting markets, live dealer tables, and all other platform features in accordance with our Terms & Conditions.
• Payment processing: To process deposits and withdrawals via your chosen payment methods (bKash, Nagad, Rocket, Upay, or bank transfer) and to maintain accurate financial records of all transactions.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance via our 24/7 English-language live chat and email support channels.
• Fraud prevention & security: To detect, investigate, and prevent fraudulent activity, money laundering, identity theft, and other illegal or prohibited conduct in connection with your use of the 977bt platform.
• Responsible gaming: To monitor your gaming and betting behaviour for signs of problem gambling, to apply responsible gaming tools you have requested (such as deposit limits or self-exclusion), and to fulfil our duty of care to players.
• Legal & regulatory compliance: To fulfil our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and any obligations arising from lawful requests by competent authorities.
• Platform improvement & analytics: To analyse how players use the 977bt platform, identify technical issues, improve our products, and develop new features and services. Analytics data is processed in aggregated or pseudonymised form wherever possible.
• Marketing communications: Where you have given your consent, to send you promotional offers, bonus notifications, and relevant updates about 977bt services. You may withdraw your consent to receive marketing communications at any time by contacting our support team.

977bt will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or unless required by applicable law.

3 Legal Basis for Processing

977bt processes your personal data on the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Much of the data processing we carry out is necessary to perform the contract between you and 977bt — specifically, to provide the online gaming and betting services you have signed up for, to process your financial transactions, and to manage your account.
• Legal obligation: Certain processing activities — particularly those related to identity verification, age verification, anti-money laundering checks, and record-keeping — are required by applicable laws and regulations. We have no option to decline this processing.
• Legitimate interests: We process some categories of data — such as technical and device data, fraud detection data, and platform analytics — on the basis of our legitimate business interests, provided those interests are not overridden by your privacy rights. Where we rely on legitimate interests, we carry out a balancing assessment to ensure our interests do not unfairly prejudice yours.
• Consent: Where we process your personal data for marketing communications or for non-essential cookies, we do so on the basis of your prior consent. You have the right to withdraw consent at any time, and doing so will not affect the lawfulness of any processing carried out before withdrawal.

4 Data Sharing & Third Parties

977bt does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of third parties, strictly to the extent necessary for the purposes described in this Privacy Policy:

• Payment service providers: We share relevant transaction data with the payment providers you use to deposit and withdraw funds — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — for the sole purpose of processing your payments.
• Game technology providers: The online casino games available on 977bt are powered by third-party game studios, including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may receive limited technical data (such as session identifiers) necessary to deliver their games to your device.
• Identity verification services: We may use third-party KYC and age verification providers to assist with the identity verification process. These providers receive only the data necessary to complete verification checks.
• IT and platform infrastructure partners: We use third-party cloud hosting, content delivery, and security services to operate the 977bt platform. These providers act as data processors on our behalf and are contractually bound to process data only according to our instructions.
• Fraud prevention and AML services: We may share data with specialist fraud detection and anti-money laundering screening services to protect the platform and its players from financial crime.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or lawful regulatory request. Where permissible, we will notify you of such disclosures.

All third parties with whom 977bt shares personal data are required to maintain appropriate technical and organisational security measures and to use your data only for the specific purpose for which it was shared.

5 Cookies & Tracking Technologies

977bt uses cookies and similar tracking technologies (such as web beacons and local storage) on its website to ensure the platform functions correctly, to keep you logged in securely, and to improve your overall experience. The following categories of cookies are used on 977bt:

• Strictly necessary cookies: These cookies are essential for the 977bt website to operate and cannot be disabled. They include cookies that maintain your login session, remember your language preference, and protect the platform against cross-site request forgery (CSRF) attacks. You cannot opt out of strictly necessary cookies without affecting your ability to use the platform.
• Functional cookies: These cookies allow the platform to remember choices you have made — such as your preferred game category, display settings, or responsible gaming limits — to provide a more personalised experience.
• Analytics cookies: We use privacy-friendly analytics tools to collect aggregated, anonymised data about how players navigate the 977bt platform. This helps us identify which features are most popular, detect usability issues, and prioritise improvements.
• Security cookies: These cookies help us detect and prevent fraudulent activity, such as identifying unusual login patterns or suspicious transaction behaviour.

977bt does not use third-party advertising cookies or behavioural retargeting cookies. Your browsing activity on 977bt is not tracked across third-party websites for advertising purposes.

Most web browsers allow you to control cookie settings through the browser preferences menu. You can choose to block or delete cookies; however, please be aware that disabling essential cookies may prevent you from accessing certain features of the 977bt platform.

6 Data Retention

977bt retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

• Account data: Personal data associated with your 977bt account is retained for the duration of your active account relationship with us. Following account closure, we retain core identity and account data for a minimum period as required by applicable anti-money laundering and Know Your Customer regulations.
• Financial transaction records: All records of deposits, withdrawals, and betting/gaming transactions are retained for a minimum of five years from the date of the transaction to satisfy regulatory record-keeping obligations.
• Customer support communications: Records of live chat and email interactions with the 977bt support team are typically retained for up to two years from the date of the interaction, unless a longer retention period is required for ongoing dispute resolution or legal proceedings.
• Technical and device data (logs): Server logs and technical access records are retained for a shorter period — generally up to 90 days — unless a security incident or investigation requires extended retention.
• Marketing consent records: If you have consented to receive marketing communications, we retain a record of that consent for as long as we continue to send you marketing material and for a reasonable period thereafter to demonstrate compliance.

When personal data is no longer required for any of the purposes above, 977bt securely deletes or anonymises it so that it can no longer be linked to you as an individual.

7 Your Privacy Rights

As a player on 977bt, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or by email at [email protected] (plain text — not a clickable link):

• Right of access: You have the right to request a copy of the personal data 977bt holds about you. We will provide this information within a reasonable timeframe following identity verification.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain account information directly through your account settings.
• Right to erasure ("right to be forgotten"): You may request that we delete your personal data where we no longer have a legitimate reason to retain it. Please note that this right is subject to overriding legal obligations — for example, we cannot delete financial transaction records that we are required by law to retain.
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where processing is based on your consent or on a contractual basis and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of our legitimate interests. If you object, we will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to withdraw consent: Where we process your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

8 Data Security

977bt takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:

• SSL/TLS encryption: All data transmitted between your device and the 977bt platform is encrypted using industry-standard SSL/TLS protocols to prevent interception in transit.
• Data encryption at rest: Sensitive personal data — including identity documents submitted for KYC verification — is encrypted at rest using strong encryption standards.
• Access controls: Access to personal data within 977bt's systems is restricted on a strict need-to-know basis. Staff members are granted access only to the categories of data necessary to perform their specific roles.
• Security monitoring: 977bt employs continuous security monitoring tools to detect and respond to unusual access patterns, intrusion attempts, and other security threats in real time.
• Payment data security: We do not store full payment card numbers or mobile banking PINs on our servers. All payment processing is carried out through the secure systems of our accredited payment partners.
• Staff training: All 977bt staff who handle personal data receive regular data protection and security awareness training.

While 977bt takes all reasonable precautions to safeguard your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we will notify you promptly if a data breach affecting your personal data occurs and is likely to result in a risk to your rights and freedoms.

You also play an important role in keeping your account secure. Please choose a strong, unique password for your 977bt account, do not share your login credentials with anyone, and contact our support team immediately if you suspect your account has been compromised.

9 Children's Privacy

977bt is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. Our registration process requires players to confirm that they are 18 years of age or older, and we carry out age verification checks as part of our standard KYC procedures.

If we become aware that we have inadvertently collected personal data from a person under the age of 18, we will take immediate steps to delete that data, close the associated account, and where appropriate, report the matter to the relevant authorities.

If you are a parent or guardian and believe that a minor in your care has registered on 977bt, please contact our support team immediately via live chat so that we can investigate and take appropriate action without delay.

10 Policy Updates & Contact

977bt reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will notify registered players by posting a clear notice on the platform and, where practicable, by contacting them via their registered email address or mobile number. The revised Privacy Policy will display the date on which it was last updated.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the 977bt platform following notification of any changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data we hold about you, please contact the 977bt data privacy team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the 977bt platform.
• Email: [email protected] (plain text — not a clickable link).

We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within a reasonable timeframe.